Privacy Policy

1. Introduction

TheCellCare (“we”, “us”, “our”) operates the website thecellcare.com and provides cell phone and electronics sales, repair services, and related products online and in‑store.

This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, make a purchase, or contact us.

By using our website or services, you agree to the collection and use of information in accordance with this Privacy Policy and applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (“PIPEDA”).

2. Who we are and contact details

Business name: TheCellCare and Electronics
Business address: 207 Dundas Street, London, Ontario, N6A 1G4, Canada

• Phone: 226‑559‑3602

• Email: info@thecellcare.com

You can contact us using the above details for any privacy questions, access requests, or complaints.

3. What personal information we collect

We collect the following types of personal information when you use our website or services:

• Basic contact details: Name, email address, phone number, shipping/billing address.

• Account information: Username, password (hashed by our systems), order history, preferences.

• Order and payment information: Products purchased, order value, payment method, limited payment details (full card data is handled by our payment processors, not stored by us directly).

• Device and usage information: IP address, browser type, device type, pages visited, time and date of visit, referring URLs (via cookies/analytics).

• Communication information: Messages you send via contact forms, email, or chat, and any information you provide in those messages.

• Repair/service information: Device model, IMEI or serial number (if provided), description of problem, service notes.

If you apply for a job or send us a resume, we may also collect employment related information that you provide.

4. How we collect personal information

We collect personal information in the following ways:

• Directly from you:

  • When you make a purchase online or in‑store.

  • When you book a repair or service appointment.

  • When you create an account on our website.

  • When you subscribe to our newsletter or marketing emails.

  • When you contact us by phone, email, contact form, or social media.

• Automatically from your device:

  • Through cookies and similar technologies when you browse our website (e.g., analytics, performance cookies).

  • Through server logs (e.g., IP address, browser type, date/time of access).

• From third parties (if used):

  • Payment processors (confirmation of payment status).

  • Shipping and courier partners (delivery confirmation).

  • Marketing or analytics tools (aggregated usage data).

5. Why we collect and use personal information

We collect and use personal information only for purposes that a reasonable person would consider appropriate in the circumstances, as required by PIPEDA.

We use your information for:

• Providing and managing services

  • Processing and fulfilling your orders and repairs.

  • Communicating with you about your order, repair status, or appointments.

  • Providing customer support and responding to inquiries.

• Managing our website and business

  • Operating, maintaining, and improving our website and services.

  • Monitoring website performance and security.

  • Preventing fraud, abuse, and technical issues.

• Marketing and communication (with consent where required)

  • Sending promotional emails, special offers, and updates about products, repairs, or deals.

  • Customizing content and offers based on your interests or past purchases.

• Legal and regulatory purposes

  • Meeting our legal, tax, and accounting obligations.

  • Responding to lawful requests from government or law enforcement authorities.

6. Legal basis and consent

Under Canadian privacy law, we collect, use, and disclose personal information mainly based on your consent, which may be express or implied depending on the context.

• You consent when you:

  • Provide your information to place an order or book a repair.

  • Sign up for a newsletter or marketing communications.

  • Continue using our website after being notified of this Privacy Policy and cookie use.

You may withdraw your consent at any time, subject to legal or contractual restrictions (for example, we may need certain information to complete an existing order or keep records for tax purposes).

To withdraw consent or opt out:

• Use the “unsubscribe” link in marketing emails; or

• Contact us at info@thecellcare.com with your request.

7. Cookies and tracking technologies

Our website may use cookies and similar technologies to:

• Remember your preferences and shopping cart.

• Analyze website traffic and usage to improve our services.

• Provide basic security and prevent abuse.

Types of cookies we may use:

• Necessary cookies: Required for the website to function (e.g., cart, login).

• Analytics cookies: Help us understand how visitors use our website (e.g., pages visited, time on page).

• Functional or preference cookies: Remember your settings and choices.

Where required by law, we will provide a clear notice and, if necessary, obtain your consent before using non‑essential cookies.

You can manage or disable cookies through your browser settings, but some parts of the site may not function properly if cookies are disabled.

8. How we share personal information

We do not sell your personal information.

We may share personal information with:

• Service providers and partners:

  • Payment processors (e.g., card payment providers) to process your transactions.

  • Shipping and courier companies to deliver your orders.

  • IT hosting and website providers.

  • Email and marketing tools (for newsletters or transactional messages).

• Professional advisors:

  • Accountants, auditors, or legal advisors, when reasonably necessary.

• Authorities and law enforcement:

  • When required by law, court order, or to respond to legitimate legal requests.

  • To protect our rights, property, safety, or that of our customers or others.

These third parties are given only the information they need to perform their services and are expected to protect it and use it only for the functions we assign.

Some service providers may be located outside Canada (for example, in the United States or other countries).
In these cases, your personal information may be subject to the laws of those jurisdictions and may be accessible to foreign courts, law enforcement, or regulatory authorities.

9. How we protect personal information

We use reasonable physical, organizational, and technical safeguards to protect your personal information against loss, theft, unauthorized access, disclosure, copying, use, or modification, as required under PIPEDA.

Safeguards may include:

• Secure website connection (HTTPS/SSL).

• Restricted access to personal information on a need‑to‑know basis.

• Password‑protected systems and user accounts.

• Use of reputable payment processors for online payments, so we do not store full credit card numbers on our servers.

While we take reasonable steps to protect your information, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

10. How long we keep personal information

We retain personal information only as long as necessary to fulfill the purposes for which it was collected, to meet our legal and accounting obligations, and to resolve disputes.

• Orders and invoices may be retained for a period required by tax and business laws.

• Repair records may be retained for warranty and service history.

• Marketing data is retained until you unsubscribe or ask us to delete it, subject to legal limits.

When personal information is no longer required, we will securely delete, anonymize, or destroy it.

11. Your rights and choices

Under PIPEDA, you have important rights relating to your personal information.

You may:

• Request access to the personal information we hold about you.

• Request corrections if your personal information is inaccurate or incomplete.

• Withdraw your consent to certain uses of your information (e.g., marketing).

• Ask questions about our privacy practices.

To exercise these rights, contact us at: info@thecellcare.com or at the postal address above.

We may ask you to verify your identity before responding to your request.

If we cannot fully comply with your request (for example, due to legal obligations), we will explain the reasons to you.

12. Children’s privacy

Our website and services are intended for general audiences and are not directed at children under the age of 13.

We do not knowingly collect personal information from children under 13.
If we become aware that we have collected personal information from a child under 13 without verifiable parental consent, we will take steps to delete that information.

13. Links to other websites

Our website may contain links to third‑party websites or services that are not operated by TheCellCare.

We are not responsible for the privacy practices of third‑party sites.
We encourage you to review the privacy policies of any website you visit before providing personal information.

14. Privacy for Ontario and Canadian users

As a business operating in Ontario, Canada, we comply with applicable federal and provincial privacy requirements for private‑sector organizations, including PIPEDA for the collection, use, and disclosure of personal information in the course of commercial activities.

If you believe your privacy rights have not been respected, you may contact us first so we can try to resolve the issue.
You also have the right to lodge a complaint with the Office of the Privacy Commissioner of Canada (OPC) or, if applicable, with your provincial privacy regulator.

15. International visitors

If you access our website from outside Canada, your information may be processed and stored in Canada or other countries where our service providers are located.

By using our website, you understand that your information may be transferred to, stored in, and processed in these jurisdictions, which may have different data protection rules than your home country.

If we become subject to specific foreign laws such as the EU’s General Data Protection Regulation (GDPR) or California’s CCPA/CPRA for certain users, we will take reasonable steps to align our practices with those requirements for relevant users.

16. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.

When we make material changes, we will post the updated policy on our website with a revised “Last updated” date.
Your continued use of our website or services after any changes means you accept the updated Privacy Policy.

Last updated: (Jan 24, 2026).

17. How to contact us

If you have any questions, concerns, or complaints about this Privacy Policy or our privacy practices, you can contact us at:

• Email: info@thecellcare.com

• Phone: 226‑559‑3602

• Mail: TheCellCare, 207 Dundas Street, London, Ontario, N6A 1G4, Canada​